Policy
Returns & refunds
If something isn't right, we fix it. Here is exactly how, so “easy returns, no hassle” means something.
1. The 48-hour window
Tell us within 48 hours of delivery and we refund or replace the item. Email support@saffrondelivers.com with your order number, or use the message box on your order page.
2. Fresh, frozen and dairy
Produce, paneer, dairy and frozen items are never sent back. Send a photo and we refund the item in full or add a replacement to your next delivery — your choice. Keep or discard the item as you see fit.
3. Sealed pantry items
Unopened, undamaged packaged goods can be collected on your next delivery within 7 days for a full refund. There is no pickup charge and no restocking fee.
4. Missing or substituted items
You are only ever charged for what we actually pack. If an item is out of stock we message you first, and any item we could not deliver is removed before your card is charged.
5. Cancelling an order
You can edit or cancel your order yourself until 4 PM PT on the day you place it. Cancelling releases the card hold immediately; nothing is charged.
6. How long refunds take
Refunds are issued to the original card within one business day. Your bank typically shows them in 3–5 business days.
7. Items we can't refund
Opened packaged goods with no quality issue, and items reported more than 48 hours after delivery. If you think we've got it wrong, write to us anyway — we'd rather talk than lose you.
Questions? Contact us or read the FAQ.